These terms and conditions (the ”Terms and Conditions”) govern the use of www.needlesandnuptials.co.uk (the”Site”). This Site is owned and operated by Needles and Nuptials. This Site is an e-commerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

All content published and made available on our Site is the property of Needles and Nuptials and the Site’s creators. This includes, bus is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our site.

The minimum age to use our Site is 18 years old. By using this site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes and not to:

• Violate the intellectual property rights of the Site owners or any third party to the Site; or

• Act in any way that could be considered fraudulent.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

These Terms and Conditions govern the sale of goods and services available on our Site.

The following good are available on our Site:

• Wedding products

• Apparel

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:

• Bespoke wedding product consultations.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

We accept the following payment methods on our Site:

• Credit Card;

• Debit Card.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or Terms and Conditions, we reserve the right to cancel or reverse your transaction.

When you purchase goods from our Site, the good will be delivered through one of the following methods:

• Standard delivery by post - 3 to 5 business days from dispatch.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery time to not include weekend and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:

• Will end 14 days from the date of purchase when you purchased a service;

• Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;

• Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at hello@needlesandnuptials.com or by post at 75 Peperharow Road, Godalming, Surrey, GU7 2PL. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

• Custom or personalised goods;

• Goods that will deteriorate or expire rapidly;

• Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control;

• Services that the customer has requested for purposes of carrying out urgent repairs or maintenance;

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occur before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of delivery type other than the least expensive type of standard delivery that we offer. Please not that we permitted by law to reduce your reimbursement to reflect any reduction in the value of the good that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide reimbursement no later than 14 days after the day we were informed of your decision to cancel.

If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is proportionate to what has been performed until you have communicated to use your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.Item description

Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our site for any of the following reasons:

• Good is broken;

• Good does not match description; or

• purchaser changed their mind.

Refunds do not apply to the following goods:

• Personalised items.

Returns can be made by mail. To return a good my mail, follow the following procedure:

Pay your goods and attach a postage label. Go to your nearest postal provider and pay the necessary postage.

Return address: Needles & Nuptials, 75 Peperharow Road, Godalming, Surrey, GU7 2PL

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under the legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Needles and Nuptials and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Except where prohibited by law, by using this Site you indemnify and hold harmless Needles and Nuptials and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

These Terms and Conditions are governed by the laws of the Country of England.

If at any time of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Please contact us if you have any questions or concerns. our contact details are as follows:

Hello@needlesandnuptials.co.uk

Needles & Nuptials, 75 Peperharow Road, Godalming, Surrey, GU7 2PL

You can also contact us through the feedback form available on our Site.

If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the below address:

To: hello@needlesandnuptials.co.uk

Address: FAO Needles & Nuptials, 75 Peperharow Road, Godalming, Surrey, GU7 2PL

I hereby give notice that I cancel by contract of sale of the following goods or services:

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Ordered on:

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Received on:

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Customer name:

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Customer address:

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Signature (only required if you are returning a hard copy of this form):

___________________________________________

Date: _________________